Week of December 16, 2024
(see last week)
Top 10 Companies for Customer Experience
Consumer World Original
Finally a major supermarket chain heard the call of consumer advocates to make the digital coupons they advertise for sale items accessible to those who don't have smartphones or internet access (or the tech expertise necessary to find and load them). We show you their system that only takes a five-second scan of your loyalty card as you enter the store to automatically load all that week's coupons. That story is in Mouse Print* this week.
Breaking News
Consumer Reports just published a comprehensive guide about the best strategies to employ if your major appliance turns out to be lemon. (MrConsumer is even quoted in it.) My favorite tactic to use if you hit a dead end is to find the person who will care the most at the manufacturer and write to them. I found the head of Kenmore appliances at Sears, for example, and she was the only one who remedied my stove problem year ago.
For 29 years, Consumer World has served readers with the latest consumer news, money-saving tips, and independent investigations on topics like shrinkflation and digital coupons. It is your generosity that keeps this site and Mouse Print* available as free consumer resources. So MrConsumer turns to you and humbly asks for your support again this year. Your gift will be most appreciated.
Many people, including MrConsumer, rely on reading customer reviews of products before purchase. Often the bad reviews can alert you to hidden product defects that you would learn about the hard way -- after purchase. Here are two stories to help you spot fake reviews and if you find them, where to report them.
Daisy is a grandma created with artificial intelligence by the British telephone company, O2. When the system detects a scam call, this computer generated grandma with a British accent keeps the scammer on the line wasting his time. Here is a print version of the story.
Consumer RevengeNow an AI Granny Wastes Telemarketing Scammers' Time
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